Teller Supervisor

Description:

General Summary

Primary Responsibilities:

• Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
• Responsible for the supervision, training and coordination of job duties of tellers and Head tellers.
• Assist the Head tellers with questions they have on teller duties or balancing of checks.
• Hold meetings to train the Head tellers of common errors or any changes that occur.
• Accountable for all cash on premises.
• Perform accurate financial transactions for members.
• Offer credit union products and services that fit individual member needs.
• Provide administrative support as needed under the supervision of the Branch Manager or Operations Manager.
• Uphold a strong sales culture within the credit union.

Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
• Assist in branch services and operations to serve our members. This includes serving as a backup for the Receptionist.
• Open and close the branch office.
• Train and supervise the duties and activities of the teller staff as they pertain to credit union policies and procedures.
• Perform the duties of a teller as needed.
• Responsible for the daily balancing and record keeping of each teller within the branch.
• Prepare the weekly work schedule for the teller staff.
• Balance and maintain vault cash. Provide Accounting with the weekly cash order amount.
• Assist with the supervision and discipline of the teller staff.
• Supervise the filing and retrieval of deposit items.
• Supervise the imaging, filing and retrieval of other credit union records.
• Contact maintenance contract vendors for maintenance of credit union equipment.
• Maintain a good working relationship with members, coworkers and the Board of Directors.
• Attend credit union functions as requested.
• Perform other related duties as assigned.

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature of level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer

Requirements:

Required Knowledge, Skills, and Abilities:

• Passionate and enthusiastic.
• Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
• World-class service skills.
• Cash handling experience.
• Accurate and detail oriented.
• Works well with others and follows directions.
• Outgoing personality, able to speak clearly and have the ability to ask for new business
• Ability to effectively communicate with members and interpret their needs.
• Provide accurate and timely professional service.
• Willingness to learn new skill sets to advance in a career with First Community Credit Union.
• Typing and keyboard skills desired.
• Good organization and time management skills.
• Ability to lead and coach other staff members in a professional manner.
• Ability to speak multiple languages desired.
• Knowledge of state and federal regulations relating the credit union operations management.
• Availability to work weekends and extended hours, as needed.

Education and Experience:

This position requires a high school education and 1-2 years of previous experience as a teller. Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

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