Hotel Guest Service Specialist
2 days ago
Hotel Guest Service Specialist
We are seeking a highly motivated and customer-focused Hotel Guest Service Specialist to join our team. As a key member of our Front Office department, you will be responsible for delivering exceptional guest service and ensuring seamless hotel operations.
About the Role:
This role involves greeting and registering guests, managing reservations, and handling check-outs efficiently. You will also be responsible for processing payments, providing information on hotel services and facilities, and responding to guest inquiries in a timely and friendly manner.
Responsibilities:
- Greet and register guests, ensuring all necessary details are accurately recorded
- Process reservations, room assignments, and check-outs with minimal errors
- Handle guest complaints and concerns, resolving issues through effective communication and negotiation skills
- Utilize up-selling techniques to promote hotel services and maximize room occupancy
Requirements:
- Prior experience as a Front Desk Agent or in a similar customer-facing role
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment with multiple tasks and deadlines
What We Offer:
- A competitive salary of $40,000 - $50,000 per year, depending on experience
- Opportunities for career growth and professional development within our company
- A dynamic and supportive work environment that values teamwork and employee satisfaction
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