Field Service Representative II

3 days ago


Charlotte, North Carolina, United States Builders FirstSource Full time
Job Summary

We are seeking a highly skilled Field Service Representative II to join our team at Builders FirstSource. As a key member of our customer service team, you will be responsible for resolving construction service and product issues at customer sites in a timely and cost-effective manner.

Key Responsibilities
  • Investigate and examine construction workmanship and products on customer sites to identify and resolve quality and reliability issues.
  • Provide training and guidance to less experienced Field Service Representatives to ensure consistent quality and service delivery.
  • Negotiate and approve third-party repair or adjustment services, and inspect completed work to ensure quality adherence.
  • Collaborate with the Customer Service team to report findings and recommend replacement or repair of defective products.
  • Ensure all work is performed in accordance with company guidelines and customer service standards.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent, and two years of customer service or field service experience.
  • Completion of Truss Technician Training I & II is preferred.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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