Field Service Representative
2 weeks ago
We are seeking a highly skilled Field Service Representative to join our team in North Carolina, South Carolina, NE Georgia & Eastern Tennessee. As a Field Service Representative, you will be responsible for providing exceptional customer service and support to our dealers and customers in the assigned region.
Key Responsibilities:- Solve customer service needs with required urgency
- Understand the product line and service needs
- Serve as the after sales service rep for dealers and customers for an assigned region
- Communicate in person or answer calls and respond to inquiries regarding questions on after sales service, parts, product uses or applications
- Conduct training presentations aimed at teaching dealer personnel
- Support the sales activities and goals of the Territory Manager in the region
- Assist with new product introductions and relay market trends
- Communicate with and advise dealership service management on a quarterly basis
- Conduct product evaluation for assigned products in development in the assigned region
- Associate or Bachelor's degree in Agricultural Mechanics or Agricultural Engineering Technology is preferred
- Knowledge of mechanics, electronics, hydraulics, welding and torch cutting
- Ability to communicate with dealers, customers and other employees to share information and solve problems
- Valid drivers license
- Interested in this Opportunity? Submit an Application Package by clicking on APPLY TO THIS POSITION.
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