Field Service Representative

2 weeks ago


Charlotte, North Carolina, United States De Lacy Executive Recruitment North America Full time
Job Title: Field Service Representative

We are seeking a highly skilled Field Service Representative to join our team in North Carolina, South Carolina, NE Georgia & Eastern Tennessee. As a Field Service Representative, you will be responsible for providing exceptional customer service and support to our dealers and customers in the assigned region.

Key Responsibilities:
  • Solve customer service needs with required urgency
  • Understand the product line and service needs
  • Serve as the after sales service rep for dealers and customers for an assigned region
  • Communicate in person or answer calls and respond to inquiries regarding questions on after sales service, parts, product uses or applications
  • Conduct training presentations aimed at teaching dealer personnel
  • Support the sales activities and goals of the Territory Manager in the region
  • Assist with new product introductions and relay market trends
  • Communicate with and advise dealership service management on a quarterly basis
  • Conduct product evaluation for assigned products in development in the assigned region
Desired Profile:
  • Associate or Bachelor's degree in Agricultural Mechanics or Agricultural Engineering Technology is preferred
  • Knowledge of mechanics, electronics, hydraulics, welding and torch cutting
  • Ability to communicate with dealers, customers and other employees to share information and solve problems
  • Valid drivers license
  • Interested in this Opportunity? Submit an Application Package by clicking on APPLY TO THIS POSITION.


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