Fiber Network Engineering Director
6 days ago
Brightspeed is seeking a seasoned Director, Process Engineering to spearhead Operational Excellence initiatives. This role will drive value creation through process optimization, leveraging Six Sigma and AI-driven approaches. If you're passionate about designing and building world-class fiber networks, join our Corporate Transformation Office at Brightspeed.
Key Responsibilities
- Establish and own end-to-end structured programs to audit, improve, control, and drive continuous improvements across key customer-facing and back-end processes for maximum efficiency and effectiveness.
- Lead the Process Engineering function in a hands-on manner, leveraging industry-leading techniques to perform business simulations of end-to-end customer journeys, such as ordering, installation, activation, payment, etc., across sales and care channels.
- Ensure team and stakeholder accountability against Operations Excellence charters, delivering end-to-end results rapidly, and creating the right level of transparency to promote collaboration and effective adoption.
- Conduct comprehensive program reviews across all process engineering initiatives, inclusive of risk/mitigation assessments and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner.
- Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges.
- Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement.
Requirements and Qualifications
$150,000 - $200,000 per year, based on experience and qualifications, with benefits and paid time off programs reflecting our underlying belief in promoting overall wellness. We are an Equal Opportunity Employer/Veterans/Disabled.
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