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Restaurant Operations Manager

2 months ago

Chicago, Illinois, United States Study Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Study Hotels. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train front-of-house staff to ensure seamless service delivery
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Collaborate with the management team to achieve business objectives
  • Operational Excellence
    • Ensure efficient and effective restaurant operations, including inventory management and supply chain logistics
    • Monitor and control costs, including labor, food, and beverage expenses
    • Implement quality control measures to maintain high standards of food and beverage quality
  • Customer Service
    • Provide exceptional customer service, ensuring a positive dining experience for all guests
    • Address customer complaints and concerns in a professional and timely manner
  • Marketing and Revenue Growth
    • Develop and implement marketing strategies to drive revenue growth and increase brand awareness
    • Collaborate with the sales team to identify new business opportunities and develop targeted marketing campaigns
Requirements
  • Education and Experience
    • Bachelor's degree in Hospitality, Business, or related field
    • Minimum 3 years of experience in restaurant management, preferably in a fine dining or upscale casual environment
  • Skills and Qualifications
    • Proven track record of success in restaurant management, with a focus on customer service and revenue growth
    • Strong leadership and communication skills, with the ability to motivate and train staff
    • Excellent problem-solving and analytical skills, with the ability to make informed decisions
    • Proficiency in English, with a second language desirable
About Us

Study Hotels is a leading hospitality company that operates a portfolio of upscale hotels and restaurants. We are committed to providing exceptional customer service and creating memorable experiences for our guests. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.