Customer Service Agent
4 weeks ago
Customer Service Representative
At Mass Markets, we're looking for a skilled Customer Service Representative to join our team. The successful candidate will be responsible for handling inbound and outbound contacts in a professional and courteous manner.
Key Responsibilities:
- Ensure first call resolution through effective problem-solving and call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
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