Customer Service Liaison
4 weeks ago
Job Summary
As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and courteous manner.
- Research systems to find missing information as applicable.
- Coordinate with other departments to resolve issues as necessary.
- Accurately document and process customer claims in appropriate systems.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
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