Customer Service Liaison

4 weeks ago


Wichita Falls, Texas, United States Mass Markets Full time

Job Summary

As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and courteous manner.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues as necessary.
  • Accurately document and process customer claims in appropriate systems.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.


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