Guest Service Manager

3 days ago


Fargo, North Dakota, United States Hornbacher's Full time

Hornbacher's is seeking a highly skilled Guest Services Manager to lead our front-end team at our Gateway West and Express locations.

The ideal candidate will be passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations.

A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, and parking lot areas.

Key Responsibilities:

  • Supervise and direct the front-end team to ensure excellent guest service.
  • Assist the Sr. Guest Services Manager with Guest Services, self-check-outs, and regular checkouts.
  • Manage the bagging area, parcel pickup, cart room, and parking lot areas.
  • Perform bookkeeping tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.

Hornbacher's is an equal opportunity and affirmative action employer.



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