Guest Service Manager
3 days ago
Hornbacher's is seeking a highly skilled Guest Services Manager to lead our front-end team at our Gateway West and Express locations.
The ideal candidate will be passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations.
A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, and parking lot areas.
Key Responsibilities:
- Supervise and direct the front-end team to ensure excellent guest service.
- Assist the Sr. Guest Services Manager with Guest Services, self-check-outs, and regular checkouts.
- Manage the bagging area, parcel pickup, cart room, and parking lot areas.
- Perform bookkeeping tasks as needed.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in a customer-facing role.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment.
Hornbacher's is an equal opportunity and affirmative action employer.
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