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Regional Customer Service Representative

2 months ago

Elk Grove Village, Illinois, United States Orkin Full time

Job Summary:

As a Regional Customer Service Specialist at Orkin, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an exceptional experience. You will field incoming requests, schedule service visits, and maintain effective relationships with customers and internal stakeholders.

Key Responsibilities:

  • Provide exceptional customer service and support to customers
  • Schedule and coordinate service visits to meet customer needs
  • Develop and maintain strong relationships with customers and internal stakeholders
  • Collaborate with cross-functional teams to resolve customer issues and improve service delivery
  • Stay up-to-date on industry trends and best practices to continuously improve service quality

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in business or related field preferred