Medical Front Desk Representative

4 weeks ago


Orlando, Florida, United States US Fertility Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Shady Grove Fertility. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Maintain accurate and up-to-date patient records, including financial and insurance information
  • Schedule appointments and optimize patient flow to minimize wait times
  • Address customer/patient issues and provide effective short-term and long-term resolution
  • Provide timely feedback to the practice regarding service failures or patient concerns
  • Consult with patients regarding their benefits, coverage, and financial options
Requirements
  • Minimum 2 years of applicable work experience
  • High School diploma required
  • Extensive knowledge of insurance/benefits, medical terminology, and medical billing
  • Experience working in an OB/GYN office is a plus
  • Strong communication skills, independent worker, detailed-oriented, and computer savvy
What We Offer
  • Competitive pay and bonus structure
  • Comprehensive training and development opportunities
  • Medical, dental, vision, and 401(k) matching
  • Generous paid time off and holidays
  • Tuition assistance

We are committed to growing our practice and promoting from within. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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