Customer Experience Representative Associate

5 days ago


Minneapolis, Minnesota, United States Allina Health Systems Full time

At Allina Health Systems, we are dedicated to delivering exceptional care and putting patients first. As a Customer Experience Representative Associate, you will play a vital role in enhancing the consumer experience by providing basic scheduling and phone support.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team at Allina Commons 2925 Chicago Ave, Minneapolis, MN. In this role, you will be responsible for:

  • Providing patient access to systemwide services with empathy and understanding.
  • Assisting patients, clinical professionals, and the general public with access to healthcare services through active listening and problem-solving skills.
  • Performing scheduling and phone support with an emphasis on customer service to enhance the customer experience.
Key Responsibilities

As a Customer Experience Representative Associate, your key responsibilities will include:

  • Utilizing various computer systems to perform scheduling and registration processes, including electronic medical records.
  • Operating a multi-phone system to provide efficient and effective communication.
  • Ensuring data collection entries are accurate and complete, adhering to systemwide registration processes.
Required Qualifications

To be successful in this role, you must meet the following qualifications:

  • Be at least 16 years of age.
  • Meet required functional competencies as listed on the job description.
Preferred Qualifications

Prior experience in a healthcare setting and an Associate's or Vocational degree are preferred but not required.

Estimated Salary

The estimated salary for this role is $45,000-$55,000 per year, depending on location and experience.

About Us

Allina Health Systems is a not-for-profit health system that cares for individuals, families, and communities throughout Minnesota and western Wisconsin. Our mission is to provide exceptional care as we prevent illness, restore health, and provide comfort to all who entrust us with their care.



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