Patient Registration Specialist

1 week ago

Chicago, Illinois, United States Swedish Medical Center Full time
POSITION OVERVIEW

The Patient Registration Specialist is responsible for welcoming and assisting patients, visitors, physicians, and staff in a professional and courteous manner. This role involves accurately processing patient registrations across various departments, including Admitting, Outpatient Registration, and the Emergency Department. The specialist verifies patient demographic details, insurance coverage, and eligibility, while also explaining consent forms and financial responsibilities. Payment collection and referral to credit services for financial arrangements are also key components of this position. Collaboration with team members and other hospital departments is essential for effective operations.

KEY RESPONSIBILITIES

Essential Duties
  • Exemplifies a commitment to the mission of Swedish Medical Center, demonstrating a service-oriented approach and adhering to all hospital standards and responsibilities.
  1. Welcomes and assists patients, visitors, physicians, and staff promptly and courteously, directing or escorting them to the appropriate locations.
  2. Efficiently processes patient registrations and completes necessary system procedures as defined by departmental assignments (Admitting, Outpatient Registration, Emergency Department) in a timely manner, whether in person or via phone.
  3. Verifies insurance benefits and eligibility, obtaining pre-authorizations and referrals as needed to ensure reimbursement and minimize claim denials. Collects payments and documents transactions in the billing system.
  4. Thoroughly explains consent forms, utilizing interpretive services when necessary, and secures required signatures while managing all related paperwork appropriately.
  5. Maintains accurate logs, lists, and statistical information as required.
  6. Collaborates effectively with team members, demonstrating flexibility in scheduling and proficiency in registering all patient types. Seeks additional responsibilities as needed.
  7. Exhibits sound judgment by notifying management of any unusual occurrences or situations that require attention.
ACCESS TO PROTECTED HEALTH INFORMATION
  • Access to patient names, demographic details, financial information, and limited clinical data.
  • Computer system access is granted based on managerial requests and follows the principle of minimum necessary access as outlined in this job description.
PATIENT CARE/AGE-SPECIFIC RESPONSIBILITIES AND QUALIFICATIONS

N/A

QUALIFICATIONS AND REQUIREMENTS
  • Education and Experience
    • High school diploma or equivalent is required; one year of college coursework is preferred.
    • At least six months of experience in hospital or clinic registration, scheduling, patient financial services, or medical records is required.
  • Knowledge and Skills
    • Exceptional interpersonal communication and customer service abilities.
    • Ability to engage positively and effectively with various departments.
    • Basic knowledge of medical terminology and anatomy.
    • Familiarity with clinical office policies and practices.
    • Proficient keyboarding skills at 45 words per minute.
    • Competent in computer usage.
    • Understanding of Medicare, Public Aid, and managed care payment requirements.
    • Ability to exercise sound judgment and independent decision-making skills to resolve issues and enhance departmental efficiency.
    • Strong organizational skills with the ability to prioritize tasks and adapt to changing demands.
LICENSE/CERTIFICATION

N/A

MANAGEMENT RESPONSIBILITY

N/A

CONTACTS
  • Patients and their family members
  • Physicians and their office staff
  • Ancillary department personnel
  • Nursing staff and managers
  • Patient account representatives
  • Visitors and guests
  • Insurance providers
WORK ENVIRONMENT
  • Primarily sedentary work.
  • Frequent keyboarding and phone usage.
The above statements are intended to provide a general overview of the role and responsibilities associated with this position. They are not intended to be an exhaustive list of all duties and skills required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Patient Registration Specialist

    6 days ago

    Chicago, Illinois, United States R1 RCM Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Registration Specialist to join our team at R1 RCM. As a Patient Registration Specialist, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and working collaboratively with our clinical teams.Key...

  • Patient Registration Specialist

    1 week ago

    Chicago, Illinois, United States Swedish Medical Center Full time

    POSITION OVERVIEW The Patient Registration Specialist is responsible for welcoming and assisting patients, visitors, healthcare providers, and staff in a professional and courteous manner. This role involves accurately completing patient registrations across various departments, including Admitting, Outpatient Registration, and the Emergency Department. The...

  • Patient Registration Specialist

    1 week ago

    Chicago, Illinois, United States Swedish Medical Center Full time

    POSITION OVERVIEW The Patient Registration Specialist plays a crucial role in welcoming and assisting patients, visitors, healthcare providers, and staff in a professional and friendly manner. This position is responsible for accurately completing the registration process for patients across various departments, including Admitting, Outpatient Registration,...

  • Patient Registration Specialist

    5 days ago

    Chicago, Illinois, United States UI Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Admitting Officer IV to join our team at UI Health. As a key member of our patient registration team, you will be responsible for ensuring accurate and timely patient registration and insurance verification.Key ResponsibilitiesVerify Patient Demographics: Accurately verify patient demographics...

  • Patient Registration Coordinator

    16 hours ago

    Chicago, Illinois, United States Luriechildrens Full time

    Job SummaryWe are seeking a highly skilled Patient Registration Specialist to join our team at Lurie Children's. As a Patient Registration Specialist, you will play a critical role in ensuring the smooth registration process for patients and their families.Key ResponsibilitiesRegister patients for day of and/or future encountersObtain accurate demographic...

  • Clinical Registration Associate

    2 days ago

    Chicago, Illinois, United States R1 RCM Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Registration Specialist to join our team at R1 RCM. As a Patient Registration Specialist, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and working collaboratively with our clinical teams.Key...

  • Patient Registration Coordinator II

    2 weeks ago

    Chicago, Illinois, United States CoxHealth Full time

    OverviewRecognized Work Environment: 5x Modern Healthcare Best Places to WorkAmerica's Greatest Workplaces – NewsweekGreatest Workplace for Women – NewsweekGreatest Workplaces for Diversity – NewsweekBest Employers for New Graduates – ForbesBest Employers by State – Missouri – ForbesEmployee BenefitsComprehensive and customizable benefits package...

  • Patient Registration Coordinator

    2 weeks ago

    Chicago, Illinois, United States Rush Full time

    Position Overview: The Patient Registration Coordinator plays a vital role in ensuring the accuracy and completeness of patient information for various admissions and elective procedures. This position is essential in assisting patients with their insurance inquiries and financial responsibilities, all while maintaining a high standard of customer...

  • Patient Registration Coordinator I

    2 weeks ago

    Chicago, Illinois, United States Ann & Robert H. Lurie Children's Hospital of Chicago Full time

    Company OverviewAnn & Robert H. Lurie Children's Hospital of Chicago is dedicated to providing exceptional pediatric healthcare, integrating cutting-edge medical technology, research, and a family-centered approach to care.As the foremost pediatric healthcare provider in the area, we have a rich 140-year history of excellence, placing children and their...

  • Patient Registration Coordinator

    5 days ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job SummaryWe are seeking a highly skilled Patient Registration Representative to join our team at the Sleep Disorders Center. As a key member of our patient access team, you will be responsible for ensuring a seamless and efficient registration process for patients.Key ResponsibilitiesRegistration and Scheduling: Greet and register patients, obtain and...

  • Patient Support Specialist

    3 days ago

    Chicago, Illinois, United States TAPESTRY 360 HEALTH Full time

    Job SummaryTAPESTRY 360 HEALTH is seeking a highly motivated and compassionate Patient Support Specialist to join our team. As a Patient Support Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a positive experience for our patients.Key ResponsibilitiesGreet patients and direct them through...

  • Patient Access Coordinator

    1 day ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Job SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our healthcare organization's patient access processes.Key Responsibilities:Provide exceptional customer service to patients and families, responding to...

  • Patient Support Specialist

    1 week ago

    Chicago, Illinois, United States Swedish Medical Center Full time

    JOB SUMMARY This position is designed to assist in delivering staff support within an outpatient setting. The role may involve managing phone inquiries, scheduling patient appointments, and collecting essential information for patient registration. RESPONSIBILITIES Key Responsibilities * Upholds the mission of Swedish Medical Center by demonstrating a strong...

  • Patient Access Coordinator

    5 days ago

    Chicago, Illinois, United States The LaSalle Group Full time

    Job SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be the first point of contact for patients, providing exceptional customer service and ensuring a seamless experience from initial contact to registration.Key Responsibilities:Manage Patient Inquiries: Respond to...

  • Healthcare Registration and Scheduling Professional

    5 days ago

    Chicago, Illinois, United States Ann & Robert H. Lurie Children's Hospital of Chicago Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Pediatric Patient Registration Coordinator to join our team at Ann & Robert H. Lurie Children's Hospital of Chicago. As a key member of our registration team, you will be responsible for ensuring the smooth and efficient registration process for patients and their families.Key...

  • Patient Access Coordinator

    3 days ago

    Chicago, Illinois, United States Northwestern Medical Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Medical Office Specialist to join our team at Northwestern Medical Group. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients, ensuring a positive and seamless experience from initial contact to registration and...

  • Patient Care Specialist

    15 hours ago

    Chicago, Illinois, United States Fresenius Medical Care North America Full time

    About the RoleFresenius Medical Care North America is seeking a skilled Patient Care Specialist to join our team. As a Patient Care Specialist, you will play a vital role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesPatient Care: Assist patients with their dialysis...

  • Patient Care Specialist

    3 days ago

    Chicago, Illinois, United States Fresenius Medical Care North America Full time

    Job SummaryFresenius Medical Care North America is seeking a highly motivated and detail-oriented Patient Care Specialist to join our team. As a Patient Care Specialist, you will play a vital role in providing exceptional patient care and support to our patients undergoing hemodialysis treatment.Key ResponsibilitiesProvide Patient Care: Assist patients with...

  • Patient Care Specialist

    3 days ago

    Chicago, Illinois, United States Fresenius Medical Care North America Full time

    Job SummaryFresenius Medical Care North America is seeking a highly motivated and detail-oriented Patient Care Specialist to join our team. As a Patient Care Specialist, you will play a critical role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesPatient Care: Assist patients...

  • Epic Care Welcome Specialist

    1 week ago

    Chicago, Illinois, United States PCG INTERNATIONAL INC Full time

    Job OverviewPosition Summary:PCG INTERNATIONAL INC is seeking an Epic Care Welcome Specialist who will play a crucial role in the implementation, configuration, and support of the Epic Care Welcome module within a healthcare setting. This position is dedicated to ensuring an efficient and seamless patient registration and check-in experience, working closely...