Patient Discharge Coordinator

3 weeks ago


Cleveland, Ohio, United States University Hospitals Full time
Job Summary

The University Hospitals team is seeking a skilled Patient Discharge Coordinator to provide exceptional customer service to patients, guests, and staff. This role involves coordinating with nursing and care transitions, staffing and monitoring the patient discharge lounge, and ensuring a smooth transition for patients. Key responsibilities include greeting visitors, patients, and staff, daily rounding on patients with planned discharges, and orienting patients to the physical layout of the hospital. The ideal candidate will possess excellent communication skills, be able to multitask, and maintain a clean and safe environment.

Key Responsibilities

• Meet and greet visitors, patients, and staff in a polite and prompt manner
• Round on patients with planned discharges daily to inquire about transport needs and introduce the Discharge Lounge
• Maintain a clean and safe environment in the discharge lounge
• Provide safe and efficient transport to the Main Entrance of Lerner Tower once ride arrives
• Communicate any changes in patient condition or behavior appropriately
• Perform data entry on patients checked-in to the discharge lounge
• Receive dispatch information via Tele-Tracking System

Additional Responsibilities

• Perform other duties as assigned
• Comply with all policies and standards
• Maintain confidentiality and handle Protected Health Information (PHI) appropriately

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