Customer Service Liaison

3 days ago


Coatesville, Pennsylvania, United States WITMER PUBLIC SAFETY GROUP, Inc. Full time
Job Description

The Customer Service Representative plays a vital role in ensuring that customers receive exceptional service. This involves developing and maintaining positive customer relationships through effective communication and coordination with various departments to address customer needs in a timely manner.

Duties and Responsibilities
  • Portraying a professional company image and engaging in friendly communications with customers
  • Processing orders through multiple channels, including mail, telephone, fax, and email
  • Actively listening to customer inquiries to determine appropriate service actions
  • Assisting colleagues with administrative duties and providing support as needed
  • Responding to customer transactions and performing clerical tasks efficiently
  • Referring customer questions regarding products or services to the appropriate person
  • Maintaining accurate records and performing efficient recordkeeping
  • Corresponding with vendors and other departments in a professional manner
  • Resolving customer problems, such as shipping or invoicing issues
  • Providing customers with information on prices, shipping dates, and anticipated delays
  • Following up on orders to ensure timely delivery
Requirements
  • A high school diploma or equivalent education is required; prior experience working with the general public is an asset
  • Excellent oral and written communication skills are essential for success in this role
  • Ability to accurately serve as a cashier, including processing credit card transactions and making change
  • Prior experience as a cashier is an asset; excellent organization skills are necessary for managing multiple tasks
  • Ability to work effectively in a team environment and take direction from management and supervisors


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