Current jobs related to Customer Service Support Associate - Coatesville, Pennsylvania - WITMER PUBLIC SAFETY GROUP, Inc.

  • Lead Service Associate

    4 weeks ago

    Coatesville, Pennsylvania, United States Rite Aid Full time

    Rite Aid Corp. - 320 East Lincoln Highway [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...

  • Customer Service Experience Provider

    7 days ago

    Coatesville, Pennsylvania, United States Wawa Full time

    Wawa seeks a Customer Service Associate to provide exceptional customer experiences.About WawaWawa is a leading retail and convenience store chain, dedicated to delivering top-notch products and services to our customers.Job DescriptionProvide excellent customer service by greeting and engaging with customers in a friendly and courteous manner.Respond...

  • Customer Service Specialist

    4 days ago

    Coatesville, Pennsylvania, United States DiBiase Heating and Cooling Company Full time

    Job Description Job Description DiBiase Heating and Cooling Company is seeking a highly motivated full-time Customer Service Specialist who can provide a world-class customer service experience in our Coatesville, PA office.This office customer position pays a competitive hourly wage and enjoys benefits such as 100% company-paid medical, dental, life, short...

  • Retail Sales Associate

    2 weeks ago

    Coatesville, Pennsylvania, United States Veterans Canteen Service Full time

    Hourly Wage $17.40 Looking for a better work life balance? Join an amazing organization that puts Veteran's first for an amazing career Now hiring: Team Members to provide exceptional service in our cafes and retail markets We are looking for a Retail Associate who enjoys working in a fast-paced environment and are committed to serving America's Heroes....

  • Customer Service Representative

    4 weeks ago

    Coatesville, Pennsylvania, United States Precision Aviation Group Full time

    Keystone Turbine Services, a division of Precision Aviation Group (PAG), is a leader in the MRO (maintenance, repair, overhaul) industry for general aviation aircraft. Our facility is in Coatesville, PA and has an opening in our Customer Service Department. This is a great opportunity for an individual with strong organizational skills to get into the...

  • Support Specialist

    6 days ago

    Coatesville, Pennsylvania, United States WITMER PUBLIC SAFETY GROUP, Inc. Full time

    Why Join Our Team?We offer a dynamic and supportive work environment, where you'll have the opportunity to grow and develop your skills. As a Customer Service Representative, you'll play a critical role in shaping our customers' experiences and contributing to our company's success. If you're passionate about delivering exceptional customer service, we'd...

  • Customer Service Professional

    3 days ago

    Coatesville, Pennsylvania, United States Domino's Pizza LLC Full time

    Domino's Pizza: A Great Place to WorkWe are a leading pizza delivery company that takes care of our employees. In fact, 99% of our current franchise owners started out as CSR's, Delivery Drivers, or Assistant Managers. This means that there are plenty of opportunities for career advancement and growth within our company.About the Job:This is a great...

  • Community Support Specialist

    4 weeks ago

    Coatesville, Pennsylvania, United States SweetTree Support Services, LLC. Full time

    Benefits:Mileage ReimbursementExpense ReimbursementCompany partiesCompetitive salaryFlexible scheduleTraining & developmentBonus based on performanceSigning bonusJob SummaryWe are looking for a Community Support Specialist to join our team You will directly work with individuals, following a one-on-one care plan in individua's homes as well as in the...

  • Executive Support Associate

    2 days ago

    Coatesville, Pennsylvania, United States Salvation Army USA Full time

    What We OfferSalvation Army USA is proud to offer a supportive and inclusive work environment, with opportunities for professional growth and development. As an Office Assistant, you will have the chance to make a real difference in the lives of our clients, while also developing your skills and expertise in administration and customer service.We are...

  • Customer Service Representative

    2 weeks ago

    Coatesville, Pennsylvania, United States WITMER PUBLIC SAFETY GROUP, Inc. Full time

    SUMMARYThe Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely...

  • Customer Service Ambassador

    6 days ago

    Coatesville, Pennsylvania, United States WITMER PUBLIC SAFETY GROUP, Inc. Full time

    Job SummaryThe Customer Service Representative plays a vital role in our organization, serving as the primary point of contact for customers. This position requires excellent communication skills, both written and verbal, to effectively engage with customers and provide timely solutions to their inquiries.Duties and Responsibilities1. Respond to customer...

  • Customer Service Representative

    3 days ago

    Coatesville, Pennsylvania, United States VetJobs Full time

    About UsVetJobs is dedicated to creating a better tomorrow by accelerating the transition to a carbon-free future. We believe that everyone deserves access to clean, reliable energy, and we're working hard to make that vision a reality.In this role, you'll be part of a dynamic team that's passionate about making a difference. You'll have the opportunity to...

  • HVAC Service Support Technician

    4 days ago

    Coatesville, Pennsylvania, United States DiBiase Heating and Cooling Company Full time

    Job Description Job Description Do you have technical experience in the Heating and Air Conditioning Industry?Are you looking for the next step in your Heating and Air Conditioning Career?Do you have a Passion for excelling in your Customer Service Skills and helping others within your Team?DiBiase Heating and Cooling Company in Coatesville, PA is seeking a...

  • Technical Support Professional

    4 days ago

    Coatesville, Pennsylvania, United States Constellation Full time

    About the RoleWe are seeking a highly skilled Technical Support Professional to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and chat.Analyze and troubleshoot complex...

  • Customer Service Specialist

    2 days ago

    Coatesville, Pennsylvania, United States ALDI Full time

    RequirementsYou must be 18 years of age or older to be employed for this role at ALDI.Ability to provide prompt and courteous customer service.Ability to operate a cash register efficiently and accurately.In addition, eligible employees are offered medical, prescription, dental & vision insurance, generous vacation time & 7 paid holidays, up to 6 weeks paid...

  • Collision Repair Support Associate

    4 days ago

    Coatesville, Pennsylvania, United States Caliber Collision Centers Full time

    Career OpportunitiesAre you looking for a career that offers challenge, variety, and opportunities for growth? Do you want to work in a dynamic and supportive team where you can develop your skills and knowledge? Look no further than Caliber Collision Centers!About the RoleWe are seeking an experienced Auto Detailer to join our team. In this role, you will...

  • Customer Care Specialist

    6 days ago

    Coatesville, Pennsylvania, United States Constellation Energy Full time

    WHO WE AREAs the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee...

  • Customer Care Specialist

    1 week ago

    Coatesville, Pennsylvania, United States Constellation Full time

    WHO WE AREAs the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.Our culture and employee...

  • Technical Support Analyst

    2 days ago

    Coatesville, Pennsylvania, United States VetJobs Full time

    Job SummaryWe're seeking a Technical Support Analyst to join our team at VetJobs. As a Technical Support Analyst, you'll be responsible for providing technical support to our customers, resolving complex technical issues, and ensuring that our IT systems are running smoothly.In this role, you'll have the opportunity to work with a wide range of technologies,...

  • Remote Customer Service Advocate

    3 weeks ago

    Coatesville, Pennsylvania, United States Disabled Veteran Solutions Full time

    17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar | Coatesville, PA, USA | Hourly | Full TimeReady for a Mission That Matters?Hey there, superstar Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in...

Customer Service Support Associate

1 week ago

Coatesville, Pennsylvania, United States WITMER PUBLIC SAFETY GROUP, Inc. Full time
Description

SUMMARY

The Customer Service Support Associate is responsible for providing administrative and transportation-related services support to the customer service department and other departments when needed. The role ensures that all tasks are completed in a timely and accurate manner to support the effective and efficient operation of the organization.

NOTE: This position is onsite, in-person at our Coatesville, PA headquarters, located across from the Chester County Airport with easy access to express Route 30.

The schedule for this position is Monday-Friday, from 8:30am-5:30pm with an hour unpaid lunch.

Duties/Responsibilities:
  • Manage the freight claims process, including filing claims with shipping carriers, tracking their progress, and ensuring timely resolution. Respond to customer claims and maintain accurate documentation. Provide progress updates to the Customer Service Manager (CSM) monthly.
    • Request freight quotes from vendors and deliver them to sales reps & customers promptly.
    • Provide return labels to Outside Sales Associates (OSAs).
    • Process order requests received in the Customer Service department via fax, email, or mail.
    • Take meeting minutes, draft them for CSM review, and distribute accordingly.
    • Process mailing of catalog requests received in Customer Service.
    • Draft and distribute the daily update email for the Customer Service Team, pending CSM approval.
    • Assist with customer or vendor emails and voice mails as needed.
    • Support the Call Center Manager and/or Supervisor in creating schedules (e.g., lunch, overtime, and Saturday schedules, if applicable).
    • Assist Call Center leadership with problem-solving and issue resolution.
    • Create communications for staff, customers, and/or vendors.
    • Receive inbound customer calls and make outbound calls as needed.
    • Maintain the appearance and organization of the copier area, including managing supplies.
    • Provide backup support for delivery and distribution of internal mail.
    • Serve as a backup for the Switchboard Receptionist during absences.
    • Comply with all Witmer Public Safety Group policies and procedures.
    • Perform any other duties or projects assigned by the management team.
    Requirements
    • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
    • Associate degree or equivalent experience with working knowledge of shipping and claims processes.
    • At least two years of related experience or a combination of education and experience.
    • Ability to type at a minimum speed of 60 words per minute.
    • Knowledge of modern office procedures, including telephone communications, office systems, and record-keeping.
    • Familiarity with formatting letters, memoranda, and reports in accordance with professional standards.
    • Strong critical thinking skills, including the ability to identify issues, consider solutions, and seek assistance when necessary.
    • Ability to meet deadlines, manage shifting priorities, and maintain a calm, professional demeanor under pressure.
    Physical Demands and Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

    While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to forty-five pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate. Required
Preferred Job Industries
  • Customer Service