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Customer Service Representative

1 week ago

Coatesville, Pennsylvania, United States WITMER PUBLIC SAFETY GROUP, Inc. Full time
Description

SUMMARY

The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

NOTE: This position is onsite, in-person at our Coatesville, PA headquarters, located across from the Chester County Airport with easy access to express Route 30.

This position is required to be on-site Monday-Friday, 5 days a week from 830am-530pm with an hour unpaid lunch. Occasional Saturdays.

Duties/Responsibilities:
  • Portraying a positive company image and engaging in professional and friendly communications with customers
  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Establishing and maintaining customer profiles and initializing claim forms
  • Performing accurate company-required recordkeeping
  • Efficiently and correctly corresponding with vendors and other departments
  • Resolving customer problems, such as shipping or invoicing problems, etc.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
  • Following-up on orders to ensure delivery by specified dates
  • Preparing receipts and shipping documents
  • Performing other duties as assigned
  • Attend department meetings to share experiences and learn from each other.
  • Maintain current knowledge of products, programs, processes and policies
Requirements
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
  • Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
  • Excellent oral/written communication skills
  • Excellent customer relationship skills
  • Excellent organization skills
  • Ability to multi-task
  • Ability to work in a team environment and take direction from management and supervisors
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Knowledge in public safety field a plus
  • Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.
Required Preferred Job Industries
  • Customer Service