Customer Care Representative
1 week ago
Bilingual Customer Support Specialist
Customer Support
V3 Electric | Full Time
At V3, we embody a dynamic and driven culture, committed to integrity and excellence. Our mission is to transform the energy sector, empowering consumers with choices. We believe that individuals should have the freedom to select their energy sources, just as they do with other purchases. The absence of competition has led utility companies to become inefficient and costly. By introducing competition into the energy market, we aim to foster innovation, enhance customer satisfaction, and reduce costs. Join us in reshaping the energy landscape and reclaiming the power of choice through solar energy. This is not just a vision; it is our lifestyle.
We are in search of a Customer Support Specialist who is proficient in both English and Spanish. To be eligible for our team, candidates must possess strong communication skills, a solid work ethic, and comfort in phone interactions. This role does not involve sales, cold-calling, or telemarketing; instead, our representatives engage exclusively with our current clientele, utilizing essential sales skills. You will serve as the primary contact for our valued customers. This is a permanent, full-time opportunity with potential for career advancement within the organization.
Key Responsibilities:
- Welcome customers via phone or email.
- Engage in dialogue to assess customer needs.
- Identify, investigate, and resolve customer inquiries or concerns.
- Adhere to protocols for documenting customer interactions and follow up on tasks as required.
- Establish a positive rapport with customers.
Required Qualifications:
- Clear and effective verbal and written communication abilities.
- Proficiency in both English and Spanish.
- Friendly and approachable demeanor.
- A genuine passion for assisting others.
- Strong problem-solving capabilities.
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