AAA Member Services Representative
2 weeks ago
Position Overview
At AAA Northern California, Nevada & Utah, we embody our core vision, mission, values, and foundational pillars, which we refer to as "Our House." These elements guide our efforts as we strive to innovate and transform AAA for the future, aiming to cultivate lifelong Members by harnessing the creative potential of our Team Members.
Why Choose AAA?
- Competitive Compensation - Participate in AAA's discretionary annual incentive plan or other incentive opportunities based on your role.
- 401k Matching - Enjoy a $1 for $1 company match on eligible earnings up to 6% per pay period.
- Comprehensive Benefits - Medical, Dental, Vision, wellness programs, and more.
- Paid Holidays and Time Off - Accumulate paid time off monthly, with an additional 24 hours per year dedicated to volunteer activities.
- Collaborative Culture - Your contributions are valued in providing exceptional service to our Members.
- Complimentary AAA Classic Membership.
- Discounts on AAA Products.
- Tuition Reimbursement Program.
Role Summary
The Member Experience Associate plays a crucial role in delivering exceptional service and value to our Members through authentic care and personalized service. This position requires a strong customer service orientation, active listening skills to identify and address Member needs, and the ability to master various product lines and services, along with custom software applications.
Key Responsibilities
- Conduct essential customer interactions, including member services and product sales. Proficiency in AAA products and services is required, adhering to standard operating procedures and compliance.
- Promote AAA offerings to Members, achieving individual and branch objectives while reinforcing the value of AAA Membership. Anticipate Member needs and recommend appropriate solutions.
Required Skills and Qualifications
- Customer Service: Exhibit a professional and friendly demeanor, providing effective problem resolution and adapting communication styles for optimal engagement.
- Sales: Demonstrate active listening, critical thinking, and strong communication skills, with an emphasis on emotional intelligence.
- Technical Proficiency: Must be adept with various computer systems and applications, possessing comprehensive knowledge of AAA products and services.
- Operational Excellence: Ensure adherence to processes and standard operating procedures, implementing efficiencies to meet objectives.
Education and Experience
- Minimum Qualifications:
- High School Diploma/GED.
- 1-3 years of experience in sales or customer service roles, preferably in sales, hospitality, insurance, retail, or fast-paced environments.
- Active California Property & Casualty License required.
- Results-Oriented - Focus on achieving desired outcomes and meeting deadlines.
- Effective Communication - Clearly convey information and ideas to engage audiences.
- Team Collaboration - Build quality relationships with peers and support a Member-first approach.
- Preferred Qualifications:
- Experience with sales and service standards.
Work Environment
- This role primarily involves office work, requiring standing, sitting, bending, and lifting (up to 15 pounds). A significant portion of the time is spent using a computer.
- Flexibility in work shifts is necessary, including availability on weekends.
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