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Spanish-speaking Client Relations Representative
2 months ago
Bilingual Customer Support Specialist
Customer Support
V3 Electric | Full Time
At V3, we embody a dynamic and ambitious ethos, dedicated to integrity and excellence. Our mission is to transform the energy sector, driven by the principle of consumer choice. We advocate for the right of individuals to select their energy sources, akin to choosing any other product. The absence of competitive forces has led utility providers to become stagnant and overpriced. By introducing competition into the energy market, we aim to foster innovation, enhance customer experiences, and reduce costs. Join us in redefining the energy landscape and reclaiming the power of choice through solar energy. This represents the future of energy and our commitment to a sustainable lifestyle.
We are in search of a Customer Support Specialist who is proficient in both English and Spanish. To be eligible for our team, candidates must be comfortable communicating over the phone, possess a strong work ethic, and demonstrate excellent communication abilities. This role does not involve sales, cold-calling, or telemarketing; instead, our representatives engage solely with current customers, although the position does require a range of sales-related skills. You will serve as the primary point of contact for our existing clientele. This is a permanent, full-time opportunity with potential for advancement within the organization.
Key Responsibilities:
- Welcome customers via phone or email.
- Engage in dialogue to ascertain customer needs.
- Identify, investigate, and resolve customer inquiries or grievances.
- Adhere to protocols for documenting customer interactions and follow up on tasks as needed.
- Foster positive relationships with customers.
Required Qualifications:
- Clear and effective verbal and written communication skills.
- Proficiency in both English and Spanish.
- Friendly and approachable demeanor.
- A genuine passion for assisting others.
- Strong problem-solving capabilities.
