Senior Technical Program Manager

1 week ago


Kirkland, Washington, United States ServiceNow Full time
Job Description

At ServiceNow, we're committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome candidates from diverse backgrounds to join our team as a Technical Program Manager for Global Product Operations.

Job Summary

We're seeking a highly skilled Technical Program Manager to support the Global Product Operations team, specifically the Cloud Network Services organization. As a TPM, you'll drive programs to deliver on organizational key objectives, improve observability, availability, and operational standardization, and work closely with senior leadership to achieve strategic goals.

Key Responsibilities
  • Operate with a high degree of autonomy, identifying and addressing long-standing organizational opportunities, and driving change within design and cross-functional partner orgs.
  • Define end-to-end plans, engage with executive stakeholders, drive root cause analysis, implement solutions, and monitor their effectiveness.
  • Implement scalable processes or solutions to effectively plan and manage multiple programs, meeting organizational objectives.
  • Contribute to the development of the program management function, sharing successful practices, frameworks, tools, and lessons learned.
  • Ensure transparency, alignment, and clear communication of program status and overall resourcing across the portfolio to key stakeholders.
Requirements
  • 10+ years of project/program management experience in mid/large size companies, ideally with a focus on network engineering and operations.
  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or other equivalent combination of education and experience.
What We Offer

We offer a competitive compensation package, including a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation, and benefits. We're an Equal Employment Opportunity Employer and welcome candidates from diverse backgrounds.



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