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Commercial Lines Insurance Customer Support Specialist

2 months ago

Columbus, Ohio, United States TAYLOR & ASSOCIATES INSURANCE LLC Full time
Position Overview: Customer Service Representative for Commercial Lines

We are seeking a committed and approachable Customer Service Representative to enhance our service team. The primary focus of this role is to deliver outstanding customer support, ensuring a satisfying experience for all clients. The ideal candidate will possess a keen attention to detail, a strong customer service orientation, and a solid understanding of insurance offerings.

Key Responsibilities:
  • Assist clients with policy modifications, quotes, billing, and general inquiries
  • Manage customer communications regarding insurance policies
  • Engage with new clients to assess their requirements and finalize coverage options
  • Provide comprehensive information about products and services
  • Address product or service concerns and ensure follow-up for resolution
  • Maintain precise records of customer interactions
  • Collaborate with colleagues and share expertise
Required Qualifications:
  • Possession of a valid insurance license is mandatory
  • A minimum of two years' experience in commercial lines insurance is required
  • Strong understanding of insurance products and underwriting processes
  • Exceptional communication and problem-solving abilities
  • Highly organized with effective multitasking skills
  • Proficient in technology and computer applications