Technical Support Specialist

4 weeks ago


Richfield, Ohio, United States Best Buy Full time

Job Summary: As a Triage Agent at Best Buy, you will play a crucial role in supporting a team of Geek Squad Repair Agents by ensuring the efficient movement of products through the repair process.

Key Responsibilities:

  • Verify model and serial numbers to ensure accurate identification of products
  • Prepare and set up units for diagnostics to facilitate efficient testing
  • Test consumer electronics and appliances to identify areas requiring repair
  • Perform basic repairs and part replacements to resolve issues

About Best Buy: As a leading retailer of consumer electronics, Best Buy is committed to providing exceptional customer service and support. Our team of experts is dedicated to helping customers find the right products and solutions for their needs.


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