Technical Support Specialist

4 weeks ago


Richfield, Idaho, United States InfoWest Full time
Job Summary:

InfoWest is seeking a skilled Technical Support Specialist to join our team in Richfield, UT. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities:

• Troubleshoot and resolve technical issues related to Wi-Fi, Voice over IP, IPTV, and email services
• Provide technical support to customers via phone, email, and in-person
• Collaborate with internal teams to resolve complex technical issues
• Perform routine configuration and testing of InfoWest and customer equipment and radios

Requirements:

• 2+ years of experience in technical support or a related field
• Strong technical skills, including computer and network troubleshooting
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a fast-paced team environment
• Self-motivated and able to work with minimal supervision
• Strong problem-solving skills and attention to detail

What We Offer:

• Competitive hourly rate: $15.00 - $16.00
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health insurance and 401(k) match

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications. Pre-employment background check and random drug testing required.

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