Helpdesk Specialist

We are seeking a highly skilled and motivated Helpdesk Tech to join our team at 360care. As a Helpdesk Tech, you will be responsible for providing technical assistance and support to our customers through various channels.

• Respond to IT service requests via email, chat, and/or customer-facing portal.
• Assist with analytical and problem-solving processes to troubleshoot, isolate, and diagnose issues and implement solutions.
• Install, modify, update, and/or repair computer hardware and software configurations, settings, and permissions.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi, and other networks.
• Assist with installing and testing computer peripherals.
• Follow up and gather feedback from team members to ensure resolution of issues.
• Assess patterns and determine root cause for recurring problems.
• Record all instances and time spent in ticketing software.
• Communicate and recommend solutions to supervisors and peers.
• Interact regularly with internal and external IT partners.
• React positively to change and support implementations and other project tasks/duties.
• Develop and update knowledge base and training materials.
• Actively support and comply with all components of the compliance program, including completion of training and reporting of suspected violations of law and Company policy.
• Maintain confidentiality of all information and abide by HIPAA and PHI guidelines at all times.
• React positively to change and perform other duties as assigned.

• 1+ years of industry knowledge and experience.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Multitasking skills to assist multiple team members and tasks at once.
• Time management skills to organize and provide updates/fixes within a committed timeframe.
• Ability to work effectively independently, with other IT team members, and management.
• Must be self-motivated with a strong desire to further develop skills, excel, and achieve results.
• Strong communication skills, both written and verbal, to gather information from team members and explain complex technical concepts in simple terms.

We are an equal opportunity employer and will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.