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Strategic Program Manager

2 months ago

Washington, United States RELX Full time
About the Organization
RELX is a leading provider of information and analytics that helps professionals and organizations make better decisions, reduce risk, and improve outcomes.

About Our Division

The Business Project Management Office (BPMO) delivers expert project management leadership and advisory services for the company's most intricate initiatives, ensuring effective execution.

We uphold rigorous project management practices, services, and deliverables for prioritized engagements and projects that align with the essential needs of the business and external clients.

About the Position

The Strategic Program Manager oversees critical client programs and projects, managing a portfolio of complex initiatives concurrently for significant customer accounts.

This role may involve multiple Project Managers, cross-functional teams, and several enterprise-level projects.

Key Responsibilities
  • Developing and maintaining strong working relationships and strategic partnerships with key stakeholders and clients across divisions, potentially including external clients, to enhance program effectiveness and influence.
  • Managing client-facing strategic initiatives and high-impact implementations, utilizing strong communication skills, stakeholder engagement techniques, and project management principles. Demonstrating adaptability as priorities shift.
  • Exhibiting strategic insight by providing relevant information related to the customer and insurance sector that aligns with the critical needs of the business vertical.
  • Fostering a customer-centric, quality-oriented culture while driving measurable business results and improvements. Effectively communicating and advocating for new ideas and challenging the status quo.
  • Delivering executive-level reporting on status, risk mitigation, and issue resolution to senior leadership, stakeholders, and steering committees, with appropriate escalation as necessary.
  • Collaborating closely with the Sales team and subject matter experts from Product and Vertical organizations to curate materials, align messaging, and effectively present business reviews and other presentations to customer senior leadership.
  • Demonstrating proficiency in all aspects of the Project Management Body of Knowledge, including identifying, analyzing, tracking, and monitoring. Experience with Project Management tools and adherence to quality standards regarding project artifacts and templates.
  • Managing all relationships necessary to lead a successful project team, including influencing without authority. Holding team members accountable and fostering a culture of Diversity, Equity, Inclusion & Belonging (DEI&B) within the team and the broader organization.
Qualifications
  • Minimum of 10+ years of business-focused project/program management experience required.
  • PM certification required: PMI certification preferred. Agile Certification (CSM or PMI-ACP) preferred. Enterprise Change Management certifications preferred.
  • Experience in the insurance industry preferred.
  • Client-facing and/or consulting experience required.
  • Exceptional interpersonal skills, including the ability to work across a highly matrixed organization, interacting, influencing, and negotiating effectively with all levels of leadership and peers.
  • Proven leadership experience in a fast-paced environment, with frequent and substantial priority changes, challenging timelines, and major resource constraints.
  • Bachelor's degree required; MBA preferred.
  • Willingness to travel 1-3 times per year expected.
  • Able to communicate effectively with key stakeholders.
  • Experience with Delivery/Collaboration Tools (Adaptive Work, JIRA, Teams, SharePoint).

At RELX, we believe that having diverse employees with different perspectives is crucial to creating innovative new products for our global customers. We prioritize inclusive leadership and equitable processes as part of our culture, aiming for every employee to be the best version of themselves. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process.