Hotel Operations Manager

4 weeks ago


Casper, Wyoming, United States Ramkota Hotel Full time

Hotel Operations Manager Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Ramkota Hotel. As a key member of our management team, you will be responsible for ensuring the smooth operation of the hotel in the absence of departmental management and the General Manager.

**Key Responsibilities:**

* Provide leadership and direction to hotel personnel in the absence of the General Manager
* Coordinate and direct various services related to hotel operations
* Assume responsibility for supervision of operations and staff in the absence of departmental management
* Communicate daily activities and concerns with departmental managers and the General Manager through a daily written log
* Ensure the overall security of the hotel
* Resolve customer complaints and problems in a timely and professional manner
* Maintain the hotel's cleanliness in accordance with policy

**Requirements:**

* High School Diploma or GED required
* Minimum of two years hotel management or leadership experience
* Excellent communication and leadership skills
* Ability to work independently with minimal supervision
* Basic computer skills
* Ability to maintain compliance with local, state, and federal laws and regulations

**Physical Requirements:**

* Most work tasks are performed indoors with moderate temperatures
* Ability to sit for up to 5 hours per day and walk/stand for the remainder of the working day
* Ability to lift up to 15 pounds occasionally

**Property-Specific Requirements:**

This job description may be changed and updated at any time.


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