Lead Adorn Bar

7 days ago

Chicago, Illinois, United States Four Seasons Hotels Limited Full time
About Four Seasons Hotel Chicago

We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners.

Job Summary

We are seeking a highly skilled and attentive Lead Adorn Bar & Restaurant Host/ess to join our team at Four Seasons Hotel Chicago. The successful candidate will be responsible for ensuring a positive experience for guests of our Bar & Restaurant through a positive arrival and strategic management of the floor and flow of the outlet.

Key Responsibilities
  • Ensure a positive experience for guests through a positive arrival and strategic management of the floor and flow of the outlet.
  • Maintain the reception area and entrance in all aspects of stocking and cleanliness.
  • Assist the department managers with training of new employees as requested.
  • Retain all assigned wardrobe in accordance with established standards and uniform guidelines.
  • Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times.
  • Perform all assigned duties as detailed in your opening, afternoon and closing checklists.
  • Distribute the server's slips (guest notes) and ensure any updates are given to servers and management promptly.
  • Check the blocking sheet to identify all regulars and VIP guests.
  • Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable.
  • Answer calls promptly to maximize the restaurant's capacity.
  • Try to accommodate regulars and reservation requests of concierges.
  • Utilize all tables to achieve higher turnaround of guests.
  • Work closely with concierges and other agents to increase guest satisfaction.
  • Assume all other responsibility relating to operational items at the reception desk.
  • Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner.
  • Update all operational telephone numbers as needed.
  • Attend training sessions and read training notes to improve your knowledge.
  • Give constant feedback to managers regarding our guests' satisfaction.
  • Be fully conversant with every aspect of Four Seasons emergency procedures.
  • Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment.
  • Complete any other task as assigned by management.
Requirements
  • Candidate must be fluent in English, both verbal and written.
  • Knowledge and ability to operate various electronic systems.
  • Service Passion for Luxury Hospitality.
  • Requires attention to detail and problem-solving skills.
  • Previous work experience in a free-standing Restaurant/Bar strongly preferred.
  • Candidates must have valid work authorization for the U.S.
Benefits

We offer a comprehensive benefits package, including competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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