Project Implementation Specialist

1 week ago


Rochester New York, United States Paychex Full time

Overview:
Serves as the project lead representing Paychex, BeneTrac, and the client throughout the implementation phase.

Facilitates the efforts of the team responsible for the client's onboarding and deployment of BeneTrac software and hardware systems, ensuring the client successfully integrates its product suite.


Responsibilities:


Acts as the main liaison for the client during the implementation process, addressing concerns, providing answers, and ensuring that expectations and timelines are adhered to.

Assesses client product requirements to ensure that expectations are accurately established.


Develops and nurtures relationships with Sales Managers and Sales Representatives to guarantee that all client needs are evaluated and fulfilled.

Constructs and oversees an implementation schedule that includes all necessary tasks to secure a successful client launch.

Coordinates communications and meetings with internal team members to ensure that tasks are completed and deadlines are met.

Manages alterations in project scope, identifies potential challenges, and formulates contingency strategies to meet client requirements.

Collaborates closely with the Implementation team and Sales to deliver exceptional support and product deployment to clients.

Provides regular progress updates to the Implementation Supervisor/Manager and Sales to confirm that all essential tasks are being accomplished.

Ensures that all end-user documentation is finalized and provided to the client, enabling effective utilization of the product(s).

Conducts a professional and comprehensive transition of the client to the Ongoing Support Team to conclude the implementation phase.

Offers insights regarding needs assessment and process enhancements for the implementation team.

May deliver or supervise client training to ensure that client expectations are met.

Qualifications:
Bachelor's Degree - Preferred

2 years of experience in Implementation Coordination.

Ability to cultivate strong customer relationships.

Compensation:


In the spirit of pay transparency, we are pleased to share that the starting base pay range for this position is $51,500 - $75,952 per year. Please note that this range reflects base pay only and does not account for other components that contribute to the total rewards package for the position.

If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.



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