Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our Support Team at Global Relay. As a valued member of our team, you will be the face and voice of Global Relay Inc., providing exceptional customer service to our clients and ensuring their email and archiving environments are running smoothly.
Key Responsibilities- Provide first-class customer service, handling customer calls, identifying customer needs, and answering customer inquiries.
- Email message delivery support and troubleshooting, including SMTP Errors and NDRs, analyzing headers, server log tracing, and DNS issues.
- Configure and troubleshoot Exchange environments, including Microsoft Exchange and other hosted email platforms.
- Support the archival configuration of various systems, including Microsoft Teams, Skype for Business, Slack, Refinitiv, Bloomberg, Zoom, and social media platforms.
- Assist in testing new systems, features, and services.
- Contribute to the growth of the team, helping to implement documentation, policies, and procedures.
We are looking for a self-starter with a strong working knowledge of the Internet, including various protocols such as SMTP, DNS, TELNET, and OpenSSL. You should have a conceptual and technical understanding of email delivery, including how to interpret headers. Experience with network troubleshooting and internet connectivity is also essential.
You will be able to clearly document issues and outline the resolution to support cases. Strong communication skills are required, with the ability to communicate complex technical problems and solutions to end users of all skill levels.
We offer a dynamic and fast-paced work environment, with opportunities for growth and development. If you are a motivated and driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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