Customer Experience Associate

4 days ago


Springfield, Illinois, United States Hertz Full time
Customer Experience Specialist

The Customer Experience Specialist is a key member of our team, responsible for delivering exceptional customer service that exceeds expectations. This role requires a strong focus on creating a positive customer experience, from initial contact to resolution.

Key Responsibilities:

  • Provide timely and effective resolution to customer complaints and issues
  • Develop and maintain strong relationships with customers to ensure loyalty and retention
  • Collaborate with colleagues to share best practices and improve customer service
  • Stay up-to-date with company policies and procedures to ensure compliance

Requirements:

  • 3+ years of experience in customer service, with a focus on operations and sales
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and decision-making skills

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and rewards for outstanding performance

About Hertz:

Hertz is a leading global car rental company with a strong commitment to customer satisfaction. We operate in over 9,700 locations worldwide and offer a range of services to meet the needs of our customers.

Equal Employment Opportunity:

Hertz is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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