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Customer Experience Specialist
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.
Key Responsibilities
- Provide personalized support to customers throughout their shopping journey, from initial contact to final sale.
- Conduct thorough vehicle condition assessments to ensure accurate appraisals and customer satisfaction.
- Process sales paperwork and manage inventory with accuracy and attention to detail.
- Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
- Stay up-to-date on product knowledge and industry trends to provide informed recommendations to customers.
Requirements
- High school diploma or equivalent required.
- Previous sales and customer service experience preferred.
- Valid driver's license required.
- Basic computer skills and proficiency in Microsoft Office Suite preferred.
About CarMax
CarMax is a leading retailer of used cars, committed to delivering an honest and transparent shopping experience to our customers. We are a dynamic and growing company, with a strong focus on customer satisfaction and employee development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
