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Branch Operations Manager
2 months ago
Position Overview:
The Branch Manager at Kellogg Community Credit Union is accountable for the overall performance and success of the designated branch. This role emphasizes achieving sales targets and enhancing member service experiences while aligning with the strategic objectives of the organization.
Key Responsibilities:
- Actively promotes the credit union's commitment to member-focused sales and service, consistently achieving or surpassing sales targets to contribute to the financial health of the organization.
- Oversees the scheduling, training, and management of branch staff, ensuring resources are effectively allocated to meet operational demands and reviewing departmental recommendations.
- Conducts thorough analysis of financial data relevant to branch operations, providing insights and recommendations for enhancements to management.
- Maintains effective communication with the central office, preparing and submitting necessary reports, and participating in scheduled management discussions.
- Represents the branch in its interactions with members, partner organizations, vendors, and other financial entities, while fostering new business opportunities and strengthening existing relationships.
- Ensures all branch activities comply with established policies and procedures of the credit union.
- Performs additional duties as assigned that align with the role.
Qualifications:
To excel in this position, candidates must demonstrate the ability to fulfill each essential duty effectively. The following qualifications are indicative of the knowledge, skills, and abilities required:
- A four-year degree in business administration, sales, or a related discipline is preferred, along with two years of management experience. Alternatively, five years of experience in various skilled roles with leadership responsibilities may substitute for a degree.
- Comprehensive understanding of sales techniques and management practices.
- Proficient in public speaking to engage staff, members, and other stakeholders.
- Familiarity with financial management and services within the financial institution sector.
- Capability to inspire and lead staff towards shared objectives.
- Effective written and verbal communication skills.
- Aptitude for resolving conflicts and misunderstandings.
- Proficient in spreadsheet and word processing software.
- Experience in roles requiring significant public interaction.
- Ability to meet deadlines and manage time efficiently.
- Physical capability to lift up to 40 lbs.
This role is pivotal in driving the success of the branch and enhancing member satisfaction.
