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IT Support Specialist, Global Techbar
2 months ago
CPP Investments is seeking a full-time IT Analyst, Global Techbar to join our Digital Transformation team. This role involves providing hands-on technical assistance, addressing various issues to ensure the delivery of consistent and high-quality customer service throughout the organization. The position emphasizes the importance of building, nurturing, and enhancing relationships with customers to better understand their needs and effectively respond to both team and departmental requirements.
As a global investment organization, CPP Investments is committed to being a premier IT Services Team for our investment professionals across all corporate offices. Our mission is to enhance the productivity of our colleagues by delivering top-tier computing devices, applications, systems, and support services.
Key Responsibilities- Manage and resolve employee technology issues from initiation to completion.
- Oversee tasks and resources related to projects and service support requests.
- Provide clear and concise support documentation, identify inefficiencies, and suggest improvements.
- Critical Thinking: Assess risks and challenges, proposing solutions for complex situations.
- Creativity: Offer innovative ideas and suggestions effectively.
- Relationship Building: Establish networks within and across business areas to achieve results collaboratively.
- Regularly update the status of projects and activities as assigned.
- Communicate effectively, managing and escalating issues as necessary.
- Deliver end-user training (both virtual and in-person) to ensure understanding of IT processes and expectations.
- Handle user account creation, modifications, and terminations across various systems.
- Build, test, deploy, and recover desktops and laptops, as well as order IT equipment and peripherals.
- Log service requests, incidents, problems, improvements, and feedback.
- Maintain organization to fulfill commitments while prioritizing multiple projects in a dynamic environment.
- Demonstrate strong on-site troubleshooting skills to resolve issues promptly.
- Enhance productivity by eliminating barriers in daily technology usage.
- Contribute to the techbar service brand by proposing enhancements to the physical space or interaction with team members.
- Aim for operational excellence in all tasks.
We invite candidates who meet the following criteria to apply:
- Post-secondary education in Computer Science or Information Technology.
- A minimum of 5 years of experience in IT support within a corporate setting, preferably in the finance sector.
- Strong customer service orientation and interpersonal skills.
- Ability to confidently engage with executive and internal clients.
- Proficient problem-solving and decision-making capabilities.
- Capacity to work independently as well as collaboratively in a global team.
- Proficient in all Windows operating systems and hardware.
- Strong knowledge of the Office 365 suite and Windows 10 environment.
- Advanced troubleshooting skills for various technical service requests involving personal computers, networks, smartphones/tablets, AV systems, and enterprise applications.
- Ability to foster positive working relationships with team members globally.
- A high degree of empathy and a commitment to facilitating successful adoption of IT-supported programs.
- Ability to translate technical jargon into easily understandable language.
- Willingness to travel as needed.
- A personal interest in technology and a drive to learn new technologies.
- Alignment with CPP Investments' guiding principles and IT standards.
- A desire to positively impact the CPP Investments community.
- Approachability and a collaborative mindset to develop solutions for end users.
- A passion for customer service and a commitment to exceeding expectations.
The salary range for this position is between $90,000 and $120,000. This range reflects a reasonable estimate of compensation for the role and is part of a competitive total rewards package that includes comprehensive benefits, a performance-based incentive plan, a 401(k) plan, and paid time off. Actual salaries may vary based on factors such as experience and expertise.
CPP Investments is dedicated to diversity and equitable access to employment opportunities based on ability. We encourage qualified applicants with arrest and conviction records to apply.
We appreciate all applicants for their interest; however, only those selected for further consideration will be contacted.
Our Commitment to Inclusion and Diversity:
We are committed to building a workforce that reflects diverse talent and fostering an inclusive and accessible experience. If you require accommodations during the recruitment process, please inform us, and we will work to meet your needs.
Disclaimer:
CPP Investments does not accept resumes from employment placement agencies, head-hunters, or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are limited to specific hiring needs and do not include unsolicited resumes or information.
