Global Payroll Implementation Specialist
4 weeks ago
We are seeking a highly skilled Global Payroll Implementation Specialist to join our team at Remote. As a key member of our Global Payroll team, you will be responsible for implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.
Key Responsibilities- Serve as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
- Analyze customers payroll needs and provide appropriate recommendations.
- Direct and manage the implementation of new customers from the start of the relationship, including: Obtaining all required customer and employees payroll data information for new customer payroll set-ups per legal entity. Configuration of Remote Global Payroll system on a customer by customer basis. Coordination of parallel payroll runs. Verify payroll and tax set up is compliant with country specific government regulations. Coordination and communication of payroll Go-Live. Handing over an accurate payroll to our Remote Global Payroll Operations team.
- Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
- Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
- Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
- Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
- Maintain confidentiality of all customer and employee information.
- Help in the creation and maintenance of the process documentation.
- Experience in Global Payroll with Hong Kong & Mainland China payroll end to end process.
- Global Payroll Customer Implementation experience, with Hong Kong & Mainland China payroll software.
- Excellent understanding of end-to-end payroll processes and HR compliance regulations.
- Work experience in regional / global payroll operations and statutory requirements.
- Excellent data management skills with high accuracy and attention to detail.
- Experienced in handling multiple projects with multiple stakeholders.
- An analytical mindset with great problem-solving abilities.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Team player with the ability to work independently and take own responsibility.
- Customer-Care oriented mind set.
- Is a productivity geek and will constantly think of ways to improve and speed up their work.
- Proficient in using Google Sheet or Excel.
- Ability to work within a MacBook Pro environment.
- You understand the need and idea to work largely.
- You write and speak fluent English.
- It's not required to have experience working remotely, but is considered a plus.
- Not required but is considered a plus if you have a working knowledge of , Notion, Slack and Salesforce.
- Not required but is considered a plus if you have working knowledge of Asia Admin payroll software.
- Competitive salary range of $30,250 USD to $102,050 USD.
- Opportunity to work with a globally distributed team.
- Flexible working hours and unlimited personal time off.
- Quarterly company-wide day off for self-care.
- 16 weeks paid parental leave.
- Mental health support services.
- Stock options.
- Learning budget.
- Home office budget & IT equipment.
- Budget for local in-person social events or co-working spaces.
Interested candidates should submit their application through our website. We look forward to hearing from you
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