IT Analyst, Global Techbar

4 weeks ago

San Francisco, California, United States CPP Investments Full time
Job Description

CPP Investments is seeking a highly skilled IT Analyst to join our Global Techbar team. As an IT Analyst, you will provide hands-on technical support to ensure the delivery of consistent, quality customer service across the organization.

You will be responsible for building, maintaining, and enhancing customer relationships to understand the needs of staff and position both team and departmental response.

CPP Investments invests in a diverse set of assets across several developed and emerging markets. As such, we strive to be a world-class IT Services Team for our investment professionals in all our corporate offices.

Our goal is to ensure the productivity of our CPP Investments colleagues by providing best-in-class computing devices, applications, systems, and service.

Key Responsibilities:
  • Owning and managing employee technology problems/tickets from start to finish.
  • Managing tasks and resources relating to projects and service support tickets.
  • Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes.
  • Providing ideas and suggestions clearly and concisely.
  • Building networks with people in your and other business areas and work together to deliver results.
  • Regularly reporting the ongoing status of projects and activities as assigned.
  • Effectively communicating, managing, and escalating of issues.
  • Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met.
  • Processing of user account creation/modifications & terminations for various systems.
  • Building, testing, deploying, and recovering of desktops and laptops and ordering of IT equipment and peripherals.
  • Log service requests, incidents, problems, improvements, and feedback.

Candidates should possess a post-secondary education in Computer Science/Information Technology and a minimum of 5 years of experience providing IT support in a corporate environment (preferably within the finance sector).

Strong independent problem-solving and decision-making abilities, as well as proficiency with all Windows operating system software and hardware, are required.

Candidates should also be able to work individually as well as contribute in a global team environment.

A high degree of empathy and a willingness to bring all CPP Investments' users toward successful adoption of IT-supported programs are essential.

Candidates should be flexible to travel between New York City and San Francisco when required.

A personal interest in technology and a passion for customer service are also required.

Candidates should have personal behaviors aligned to the CPP Investments' guiding principles and IT principles.

Driven to make a positive difference within the CPP Investments' community, candidates should approach CPP Investments' staff in a friendly manner to build solutions for end-users.

A competitive total rewards package, including comprehensive benefits, a performance-based incentive plan, a 401(k) plan, and paid time off, is offered.

Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to, experience and expertise.

Candidates should visit our LinkedIn Career Page or follow us on LinkedIn to learn more about this opportunity.

  • Methods Analyst

    4 weeks ago

    San Francisco, California, United States FM Global Full time

    Job Title: Methods AnalystFM Global is seeking a highly skilled Methods Analyst to join our team. As a Methods Analyst, you will play a critical role in analyzing policy data and business processes to ensure compliance with corporate procedures and guidelines.Key Responsibilities:Analyze policy data and business processes to identify areas for improvement...

  • Methods Analyst

    2 months ago

    San Francisco, California, United States FM Global Full time

    Job Title: Methods AnalystFM Global is seeking a highly skilled Methods Analyst to join our team. As a Methods Analyst, you will play a critical role in analyzing policy data and business processes to ensure compliance with corporate procedures and guidelines.Key Responsibilities:Analyze policy data and business processes to identify areas for improvement...

  • Data Analyst

    4 weeks ago

    San Francisco, California, United States Insight Global Full time

    We are seeking a highly skilled Data Analyst to join our team at Insight Global. The ideal candidate will have a strong background in data analysis and visualization, with experience working with SQL and data center infrastructure.Key Responsibilities:Collect, curate, and analyze unstructured data sets pertaining to data center constructionBuild and maintain...

  • Business Systems Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Job Title: Business Systems AnalystAt Saxon Global, we are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in leading the analysis, design, and implementation of business systems and processes.Key Responsibilities:Partner with internal stakeholders to identify and analyze...

  • Kronos Dimension Business Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Job Title: Kronos Dimension Business AnalystJob Description:We are seeking a skilled Kronos Dimension Business Analyst to join our team at Saxon Global. The ideal candidate will have a strong background in business analysis and experience working with Kronos Dimension.Key Responsibilities:* Work closely with the nursing staff to understand their needs and...

  • Business Solutions Analyst

    3 weeks ago

    San Francisco, California, United States Perfict Global, Inc. Full time

    About Perfict Global, Inc.We are a leading IT consulting services provider focused on delivering innovative and successful business workforce solutions to Fortune 500 companies.Our team of trained and experienced professionals strives to bring together the best technologies available to manage clients' complex business and technology needs, participate in...

  • Business Systems Analyst

    4 weeks ago

    San Francisco, California, United States Perfict Global, Inc. Full time

    Business Systems Analyst Job DescriptionPerfict Global, Inc. is seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in analyzing and improving our clients' business processes and systems.Key Responsibilities:Analyze business needs and develop solutions to improve business processes and...

  • Kronos Dimension Business Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Kronos Dimension Business Analyst OpportunitySaxon Global is seeking a skilled Kronos Dimension Business Analyst to join our team in California. This is a contract-to-hire position with a potential conversion to FTE after 3-6 months.The ideal candidate will have experience working with the nursing staff and possess a strong backbone and confidence in their...

  • Strategic Business Solutions Analyst

    3 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Senior Business Analyst At Saxon Global, we are seeking a highly skilled Senior Business Analyst to join our team. The ideal candidate will have the ability to translate business strategy into technology-enabled solutions across our ResOps software product portfolio. Key Responsibilities The Senior Business Analyst will be responsible for: Authoring data...

  • Business Systems Analyst

    4 weeks ago

    San Francisco, California, United States Perfict Global, Inc. Full time

    Business Systems Analyst OpportunityWe are seeking a skilled Business Systems Analyst to join our team at Perfict Global, Inc. The ideal candidate will have at least 6+ years of experience in a similar role and possess strong data analysis skills, including SQL and Agile methodologies.Key Responsibilities:Requirements gathering and data analysisDeveloping...

  • Senior Business Systems Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    About the RoleWe are seeking a highly skilled Senior Business Systems Analyst to join our product team at Saxon Global. As a key member of our team, you will play a critical role in driving the implementation of key data science and ML products initiatives.Key ResponsibilitiesBe a go-getter who can wear multiple hats to drive implementation of key data...

  • Data Analyst for Education Sector

    3 weeks ago

    San Francisco, California, United States CEP Global Full time

    Job DescriptionWe are seeking a highly skilled Data Analyst to join our team at CEP Global. As a Data Analyst, you will play a critical role in helping us harness student and stakeholder feedback to accelerate improvements in K-12 schools.Key Responsibilities:Co-manage the survey administration and monthly report productionCreate and administer online...

  • Senior Business Systems Analyst

    3 weeks ago

    San Francisco, California, United States Saxon Global Full time

    About the Role:Saxon Global is seeking a highly skilled Data Science and AI Implementation Specialist to join our product team. As a key member of our team, you will be responsible for driving the implementation of key data science and ML products initiatives.Key Responsibilities:Be a go-getter who can wear multiple hats to drive implementation of key data...

  • Senior Business System Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Job Title:Senior Business Systems AnalystJob Summary:We are seeking a highly skilled Senior Business Systems Analyst to join our team at Saxon Global. The ideal candidate will have a strong background in business analysis, with expertise in Jira, user story creation, SQL, and life science. The successful candidate will be responsible for working closely with...

  • Risk Management Business Analyst

    4 weeks ago

    San Francisco, California, United States Insight Global Full time

    Job Title: Risk Management Business AnalystWe are seeking a highly skilled Risk Management Business Analyst to join our team at Insight Global. As a Risk Management Business Analyst, you will play a critical role in supporting our risk management products and services.Key Responsibilities:Support existing risk management products by addressing inquiries and...

  • Business Data Analyst

    3 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Job SummaryThis role is seeking a highly skilled Business Data Analyst to support data reporting, analytics, and visualization for Saxon Global. The ideal candidate will have experience using R, Excel, and Stata for data management, analysis, and cleansing. Additionally, they will possess technical project management and documentation skills, as well as the...

  • Business Analyst Lead

    3 weeks ago

    South San Francisco, California, United States Saxon Global Full time

    Saxon Global is seeking a highly skilled Business Analyst Lead to join our team in San Francisco. As a key member of our Informatics department, you will be responsible for leading application support efforts and ensuring the smooth operation of our scientific software systems.The ideal candidate will have a strong background in scientific research...

  • Business Intelligence Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Job SummaryWe are seeking a highly skilled Business Intelligence Analyst to join our team at Saxon Global. As a key member of our data analytics team, you will be responsible for designing and implementing data governance strategies, developing data visualizations, and providing technical support to our clients.Key Responsibilities:Design and implement data...

  • Senior Credit Analyst

    3 weeks ago

    San Francisco, California, United States White Oak Global Advisors Full time

    About the Role:White Oak Global Advisors, LLC is seeking a highly skilled Senior Credit Analyst to join our Complex Credit team. As a key member of our team, you will be responsible for analyzing and evaluating complex credit investments, working closely with senior members to develop and implement investment strategies.Key Responsibilities:Build and...

  • Business Systems Analyst

    4 weeks ago

    San Francisco, California, United States Saxon Global Full time

    Job Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at Saxon Global. As a Business Systems Analyst, you will play a critical role in leading the writing and maintenance of program documentation, partnering on design, development, installation, implementation, modification, support, and launching of new...