Cloud IVR Systems Lead

6 days ago


San Jose, California, United States VDart Full time
Job Title: Cloud IVR Systems Lead

Location: San Jose, CA / Austin, TX - Onsite

Duration: 6+ months - Contract

Estimated Salary: $120,000 - $180,000 per year.

About the Role:

This is a high-level leadership position responsible for overseeing the entire IVR development lifecycle, from project planning and scoping to implementation and maintenance. The successful candidate will have a strong background in IVR design principles and best practices, as well as excellent problem-solving and troubleshooting skills.

Main Responsibilities:
  • Oversight of the entire IVR development lifecycle.
  • Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
  • Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.
  • Operational Support: Provide Tier I, II, and III support for IVR applications, troubleshooting issues and resolving customer inquiries.
  • Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
Requirements:
  • Strong understanding of IVR design principles and best practices.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team.
  • Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).
  • Certifications in Google Cloud Platform or related technologies.


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