Cloud IVR Systems Lead
6 days ago
Location: San Jose, CA / Austin, TX - Onsite
Duration: 6+ months - Contract
Estimated Salary: $120,000 - $180,000 per year.
About the Role:
This is a high-level leadership position responsible for overseeing the entire IVR development lifecycle, from project planning and scoping to implementation and maintenance. The successful candidate will have a strong background in IVR design principles and best practices, as well as excellent problem-solving and troubleshooting skills.
Main Responsibilities:
- Oversight of the entire IVR development lifecycle.
- Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
- Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center AI.
- Operational Support: Provide Tier I, II, and III support for IVR applications, troubleshooting issues and resolving customer inquiries.
- Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
- Strong understanding of IVR design principles and best practices.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Strong experience with Google Cloud Platform (Google Cloud Platform) and its IVR-related services (e.g., Dialogflow, Contact Center).
- Certifications in Google Cloud Platform or related technologies.
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