Cloud-Based IVR Project Lead

2 weeks ago


San Jose, California, United States VDart Full time
Key Responsibilities:
  • Oversee the entire IVR development lifecycle, from project planning and scoping to implementation and maintenance.
  • Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.
  • Authoring/Development: Develop IVR applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & Java.
  • Operational Support: Provide Tier I, II, and III support for IVR applications, troubleshooting issues and resolving customer inquiries.
  • Integration: Integrate IVR solutions with other systems and platforms, such as CRM, ERP, and contact center applications.
  • Performance Optimization: Optimize performance of the system to ensure efficient and effective customer interactions.

As an IVR System Development Manager at VDart, you will lead a team of engineers and cross-functional stakeholders in the development and launch of various projects. You will oversee the entire IVR development lifecycle, including project planning, scoping, implementation, and maintenance. Your expertise in Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center, will be crucial in designing and developing IVR applications. Additionally, you will provide operational support for IVR applications, troubleshoot issues, and resolve customer inquiries.



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