Alarm Response Coordinator

4 weeks ago


Lafayette, Louisiana, United States Acadian Total Security Full time

Job Summary:

As a key member of our emergency response team at Acadian Total Security, you will be responsible for verifying and dispatching the proper authorities for residential and commercial alarm customers. This critical role requires strong organizational skills, the ability to read and interpret documents, and excellent communication skills.

Responsibilities:

  • Handles incoming alarm calls and dispatches the proper authorities for residential and commercial alarm customers
  • Answers phone calls from end users and dealers, providing timely and effective support
  • Works with computer alarm automation software to efficiently handle alarms and ensure prompt response
  • Contacts individuals to inform them of alarm-related issues and provides updates as necessary
  • Assists the alarm center during natural disasters or other emergencies, providing critical support to our customers

Requirements:

  • High School diploma or equivalent
  • PC literacy with some familiarity with MS Word and Excel
  • Strong organizational skills and ability to multitask
  • Excellent communication and interpersonal skills
  • Ability to read and interpret documents, including operating and maintenance instructions

Acadian Total Security is an equal opportunity employer and welcomes applications from diverse candidates.



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