Community Relations Coordinator

2 weeks ago

Maplewood, Minnesota, United States Maple Hill Senior Living Full time

Position Overview

The Administrative Coordinator at Maple Hill Senior Living serves as the welcoming face of our community. This role is pivotal in ensuring a positive atmosphere and providing exceptional support to residents, clients, and team members.

Key Responsibilities


• Act as the primary point of contact at the front desk, demonstrating outstanding customer service and problem-solving skills.


• Support various administrative functions, including billing, collections, and the coordination of financial assistance applications.


• Utilize software systems to manage billing processes and automate payment solutions.


• Handle incoming phone calls, ensuring messages are relayed to appropriate personnel.


• Assist in scheduling interviews and onboarding processes for new hires.


• Contribute to employee engagement activities and participate in community events.


• Manage administrative tasks through online ordering systems.


• Oversee the delivery and distribution of resident and business mail.


• Ensure timely processing and mailing of bills to residents and responsible parties.


• Create and maintain financial files, adhering to strict deadlines.


• Collaborate with the Executive Director to manage accounts payable by scanning and sending invoices.


• Address inquiries from residents and guests, providing effective solutions.


• Demonstrate strong problem-solving abilities and maintain effective communication with all staff levels.


• Generate reports and analyze data to identify trends as assigned.


• Complete additional projects and tasks as directed.

Qualifications


• High school diploma or equivalent.


• Proficient in Microsoft Word, Excel, and Outlook.


• Strong organizational and administrative skills.


• Excellent written and verbal communication abilities.

Preferred Qualifications


• Experience working with senior populations, demonstrating sensitivity to their needs.


• Familiarity with Electronic Health Records and data entry.


• Ability to lift and carry objects weighing up to 30 lbs or more.


• Valid driver's license.

Marketing and Customer Service Responsibilities

  • Develop and maintain positive relationships with local community organizations and agencies.
  • Provide tours and information to prospective residents.
  • Process reservations and security deposits efficiently.
  • Input new resident information into all relevant systems.
  • Remove former resident data from all systems as necessary.

Resident Services Support

  • Assess and recommend solutions for residents' financial, social, and personal needs.
  • Address residents' inquiries and service requests promptly.
  • Respond appropriately in emergency situations.
  • Perform other duties as assigned.

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