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Client Relations Specialist

2 months ago

Maplewood, Minnesota, United States Banfield Pet Hospital Full time

Client Service Coordinator at Banfield Pet Hospital

The Client Service Coordinator (CSC) at Banfield Pet Hospital is essential in facilitating the seamless experience of clients and their pets within the facility. This role focuses on enhancing the efficiency of the veterinary team, ensuring effective communication with both clients and staff, and delivering exceptional care in a friendly and organized environment.

Primary Responsibilities:

  • Proactively attract new clients and advocate for the hospital's services
  • Guarantee outstanding client service while optimizing the veterinary team's productivity
  • Deliver professional and exemplary service consistently
  • Inform clients about their pets' health requirements, wellness strategies, and preventive care
  • Assist clients with necessary paperwork and guidance upon arrival and departure
  • Oversee financial transactions and perform administrative tasks as required

Special Working Conditions:

  • Capability to work on a computer for prolonged periods
  • Comfortable interacting with various types of pets
  • Willingness to work flexible hours, including weekends and evenings
  • Possible exposure to biological materials and medications

Qualifications:

  • High School Diploma or equivalent
  • At least one year of experience in customer service
  • Experience in the healthcare or veterinary sector is advantageous

If you have a passion for animals and a commitment to excellent service, consider a role as a Client Service Coordinator at Banfield Pet Hospital, where you can contribute to the well-being of both pets and their owners.