Client Relations Specialist

2 weeks ago


Spokane, Washington, United States Alsco Full time
Position Overview

The Client Relations Specialist plays a crucial role in enhancing customer satisfaction by effectively managing incoming inquiries and conducting proactive outreach. This position is essential in ensuring seamless communication between clients and the Service Department.

Key Responsibilities
  • Respond promptly to customer inquiries via phone and other communication channels.
  • Initiate follow-up calls to ensure customer needs are met and to gather feedback.
  • Coordinate information flow between clients and internal teams to facilitate service delivery.
  • Maintain detailed records of customer interactions and service requests.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks efficiently. Experience in a service-oriented environment is preferred.



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