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Customer Service Representative

2 months ago

Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our Neurology team at Penn Medicine Lancaster General Health. As a key member of our patient scheduling and registration team, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Register patients for appointments and services, ensuring accurate and complete information is collected
  • Verify patient insurance coverage and coordinate with payors to ensure seamless billing and payment processes
  • Communicate effectively with patients, families, and healthcare providers to resolve issues and concerns
  • Manage patient complaints and concerns in a professional and empathetic manner
  • Collaborate with the healthcare team to ensure accurate and timely completion of patient records and orders
Requirements
  • High school diploma or equivalent required; one year of clerical, customer service, or administrative support experience preferred
  • Basic keyboarding and computer skills, with experience in electronic medical records (EMRs) a plus
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Ability to maintain confidentiality and handle sensitive patient information with discretion
What We Offer

Penn Medicine Lancaster General Health offers a competitive salary and benefits package, including health, dental, and vision coverage, as well as a 401(k) retirement plan. We also offer tuition assistance, paid time off, and opportunities for professional growth and development.