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Customer Service Representative

4 weeks ago

Lancaster, Pennsylvania, United States PeopleShare Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PeopleShare. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and candidates, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to clients and candidates via phone, email, and in-person
  • Respond to inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the sales team to identify and pursue new business opportunities
  • Maintain accurate records and reports of customer interactions
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficient in Microsoft Office and other software applications
What We Offer
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance