Customer Service Representative

5 days ago


Lancaster, Pennsylvania, United States TFB Hospitality Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at TFB Hospitality. As a Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from the moment they arrive.

Key Responsibilities:

  • Greet guests upon entry and provide accurate wait times
  • Manage the flow of guests and maintain an up-to-date seating chart through Open Table GuestCenter
  • Escort guests to their table while correctly rotating servers
  • Answer the phone and provide the appropriate service

Requirements:

  • Exceptional customer service skills
  • Clear and professional communication skills
  • Strong organizational skills
  • Must be at least 18 years of age
  • Must have some type of weekend availability

What We Offer:

  • 401(k) and 401(k) matching
  • Employee discounts
  • Health insurance
  • Rate: $13/hr
  • Hours: MON-SUN 10:30-4:00 PM and/or 3:30-9:00 PM


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