Customer Service Representative
1 week ago
Rate: $18.00 per hour (W2)
Location: Irving, TX 75063
Shift Timing: 10 PM - 6 AM
Contract Possibility: 12 months extension
Job SummaryWe are seeking a highly skilled Customer Service Professional 1 to join our team at Conflux Systems. As a key member of our Central Monitoring Station (CMS), you will be responsible for monitoring and processing alarms, providing exceptional customer service, and generating service tickets.
Key Responsibilities- Monitor and process alarms received within the CMS
- Dispatch after-hour calls for service and provide outstanding customer service
- Generate service tickets within the service database
- Support and troubleshoot alarm systems
- Dispatch appropriate personnel for issues and log calls into system activity reports
- Communicate effectively with customers and agencies
- Manage call length and provide quality customer service
- Attend monthly training sessions and review recorded conversations for improvement
We require a High School Diploma or State Board of Education certified GED, along with related experience or an Associate's Degree. Prior security call center experience is preferred, and knowledge of Access Control, Fire, and Burglary systems is a plus.
Excellent customer service skills, ability to work in a dynamic environment, and proficiency in Microsoft Windows (Word) and the internet are essential.
What We OfferWe offer a competitive rate, a dynamic work environment, and opportunities for growth and development.
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