Amazon Store Associate Manager

6 days ago


Chicago, Illinois, United States Amazon Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Lead Retail Associate at Amazon Go. As a key member of our store operations team, you will be responsible for providing exceptional customer service, managing store inventory, and leading a team of associates to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by engaging with customers, answering questions, and resolving issues in a timely and professional manner.
  • Inventory Management: Manage store inventory, including receiving, stocking, and replenishing products, to ensure accurate and efficient inventory levels.
  • Team Leadership: Lead a team of associates, providing guidance, training, and feedback to ensure they have the skills and knowledge needed to succeed in their roles.
  • Store Operations: Assist with store opening and closing procedures, including setting up and breaking down displays, and maintaining a clean and organized store environment.
  • Training and Development: Provide ongoing training and development opportunities to associates, including product knowledge, customer service skills, and inventory management procedures.
Requirements
  • 1+ years of floor leader or other leadership experience, or 1+ years of Amazon experience
  • 3+ years of retail or customer-facing experience, or 1+ years of Amazon experience
  • High school or equivalent diploma
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
  • Strong communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods of time


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