Healthcare Call Center Specialist

4 weeks ago


Hauppauge, New York, United States Randstad Full time
Job Summary

We are seeking a skilled and compassionate Call Center Representative to join our team at a Healthcare Clinic in Hauppauge, NY. As a key member of our customer service team, you will be responsible for providing exceptional support to patients, healthcare providers, and other callers.

Key Responsibilities
  • Answer inbound calls in a professional and courteous manner, providing accurate information on services, appointments, and general healthcare inquiries.
  • Schedule, reschedule, and confirm patient appointments while adhering to company protocols.
  • Assist patients with billing inquiries, insurance verification, and payment processing.
  • Handle patient complaints or concerns with empathy, escalating complex issues to appropriate departments when necessary.
  • Document all interactions in the company's CRM system accurately and promptly.
  • Adhere to HIPAA regulations and ensure the confidentiality of patient information.
  • Maintain knowledge of healthcare services, medical terms, and insurance policies.
  • Participate in ongoing training and development to stay updated on healthcare policies, procedures, and systems.
Requirements
  • 1 year of experience in a call center or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of healthcare services, medical terminology, and insurance policies.
What We Offer

As a Call Center Representative at our Healthcare Clinic, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and make a positive impact on the lives of our patients. We offer a comprehensive benefits package, including health insurance, a competitive salary, and opportunities for professional growth and development.



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