Care Specialist

5 hours ago

Hauppauge, New York, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care, delivering 24/7 whole-person care to patients in need. Our clinical team treats physical, behavioral, and social health needs, ensuring that patients receive comprehensive care in the comfort of their own homes.

Job Summary

We are seeking a highly motivated and compassionate Care Specialist to join our team. As a Care Specialist, you will play a vital role in delivering chronic care management to high-complexity patients, working closely with our interdisciplinary team to ensure seamless continuity of care.

Key Responsibilities:
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Meet patients in their homes or in the community to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
  • Support patients in meeting their healthcare goals, working within an interdisciplinary team to meet market and/or organizational goals.
  • Analyze patient data to determine patient needs or treatment goals, and assess physical conditions to aid in diagnosis, treatment, and referrals.
  • Explain technical medical information to educate patients, and cultivate and support primary care providers with timely communication and integration of information into the care plan.
  • Build rapport with patients using motivational interviewing techniques, and conduct one-on-one extended in-person patient appointments.
  • Makes follow-up calls and home visits to patients per Upward Health policy, and documents each patient encounter with accuracy and precision.
Requirements:
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required, with a valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs and training requirements.
  • Experience in Chronic Care Management model or experience with chronically ill/elderly patients preferred.
  • Long-time resident of the community with good knowledge of local resources.
  • Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned.
What We Offer:
  • A competitive hourly wage of $21-24.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) retirement plan with company match.

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