Licensed Practical Nurse Intake Specialist
2 weeks ago
The LPN Intake Coordinator is responsible for managing and evaluating incoming referral and order communications.
Key Responsibilities
- Handles incoming calls and efficiently directs them to the appropriate Intake Team members.
- Communicates essential patient and referral details to the relevant Intake personnel and branches.
- Collects demographic and clinical data from clients, healthcare providers, and other referral sources to prepare referrals.
- Facilitates the exchange of referral information with the Intake Specialist RN.
- Keeps a detailed log of all incoming communications.
- Transmits signed referrals to the necessary county or parish offices, durable medical equipment providers, and private duty services.
- Confirms the licensure of new referring physicians for referrals processed in the department.
- Investigates coverage or payment sources for each referral, ensuring verification of commercial policies and HIQA.
- Secures authorization for visits from insurance or Medicaid for EPSDT patients as needed, while updating the insurance case manager on patient progress and additional visit requirements during the care episode.
- Informs potential patients, families, healthcare providers, and hospitals about available home health services.
- Acts as a communication bridge between clinical and marketing teams.
- Participates in annual training and development programs.
- Oversees patient ping data throughout the day in relevant markets.
- Distributes patient ping information to the appropriate Patient Care Manager, field clinicians, or sales representatives in applicable markets.
- Performs any additional duties as assigned.
Licensure Requirements
- Active LPN license in the state of practice.
- Valid Driver's License, vehicle insurance, and reliable access to transportation.
- CPR Certification is mandatory.
- At least one (1) year of experience in medical office procedures or intake processes.
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